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Common questions

Answers to what our 3,353+ customers ask us most.

What is Earthship?
Earthship is an easy, affordable way to ship packages from the US to over 200 countries and territories worldwide. Simply add package information, let us know what’s in the box, and choose from a variety of international shipping options at great rates. Next, print your shipping label and export documents and bring your package to a local drop-off location.
How does EarthShip work ?
When you have a package you’d like to ship from the US to friends and family around the world, Earthship makes it easy! Enter the destination country, your package dimensions, and weight, and receive an upfront, accurate GoldPrice™ shipping rate based on weight only*. Then, choose the shipping method that meets your needs. Tell us what’s in the box by listing every item, its value, where it was made, and the quantity. Reference our list of prohibited and restricted items to make sure your package can safely be delivered to its destination. After you check out and pay for your shipment, Earthship will email you a shipping label and export documents to be printed before you drop off your package. Bring your shipment to a local drop-off point and we’ll take care of the rest *While 99% of shipments are calculated by weight only, GoldPrice excludes shipments with linear dimensions (length + width + height) more than 80 inches (203cm).
Are there any countries where EarthShip doesn’t ship?
We deliver to 200+ countries and territories worldwide, however, delivery from the US to the following countries is prohibited: Cuba Iran Myanmar North Korea Sudan Syria Ukraine: Crimea Region Our carrier partners do not currently deliver to these countries: Canary Islands Falkland Islands Kosovo Nauru Russia (Russian Federation) San Marino Sao Tome & Principe Somalia Somaliland South Sudan Tajikistan Turkmenistan
Can I ship from any US state with Earthship?
Earthship can ship from all of the contiguous United States, but not Hawaii or Alaska.
Does my package have to ship in a box?
Yes. All items shipped through Earthship must be safely packed in a sturdy, unused cardboard box. Carriers will not accept shipments in any other type of container or packaging. Earthship cannot ship suitcases or any items not placed in a cardboard box unless prior approval taken.
What is EarthShip's holiday shipping cut-off date?
What is Earthship's holiday shipping cut-off date? To have your packages delivered by December 24: Make sure your packages arrive in time for a holiday gift exchange. For the best chance of delivery in time for Christmas, please send your items by December 5.  What you need to do: Go through the usual Earthship procedure to enter shipment details, select a service option, and print your shipping label. Drop off your package at your nearest appropriate carrier (based on what carrier is listed on the label)  drop-off location before their final collection time on December 5th.  ** Carrier final collection hours vary by day and location. Please review your drop-off location’s last collection hours to ensure your package is tendered on time. 
How should I package my shipment?
Your shipment will be traveling around the globe, so be sure to include plenty of padding for your items, packaged securely in a sturdy, unused cardboard box.
How do I describe the items in my shipment?
When completing the “What’s in the Box?” section of your shipment details, your item description should answer the following three questions: What is the item? What materials is the item made of? What or who is the item for? For example, if you are shipping running shoes, your answers would be: Shoes Fabric & Rubber Running And your item description would be: Shoes, Fabric & Rubber, Running
Can EarthShip pick up my shipment?
Yes pick up is available. You must contact us for any pick-up requests
Do EarthShip shipments have a value limit?
Yes. Your package contents cannot exceed a total value of US$2,499.99.
How can I protect my shipment?
We offer Earthship Protect, which covers your package if it is lost or stolen, up to the time of delivery. The cost is $2.99 per $100 of merchandise value, with a maximum value of $2,499.99.
What is EarthShip Protect?
Optional Earthship Protect coverage can be selected when you create your shipment, at a cost of $2.99 per $100 of merchandise value, up to $2,499.99. If your package is lost or stolen before delivery, you can file a claim for the value of the package contents. Prohibited Items are not covered by Earthship
What if my shipment arrives damaged?
Earthship Protect covers your shipment if it is lost or stolen prior to delivery, but does not protect against damage. To ensure your package is delivered safely, it’s important to pack the items securely in a sturdy, unused cardboard box
What if my package is lost?
If you purchased Earthship Protect coverage and your package is lost or stolen before delivery, you can file a claim for the value of the package contents. The loss of Prohibited Items is not covered by Earthship Protect. You can add Earthship Protect to your shipment with a merchandise value of up to $2,499.99.
Are there items I cannot ship with EarthShip?
Yes. Certain items cannot legally ship from the US. Please review our restricted and prohibited items list before creating your shipment to be sure your package can be delivered to its destination.
Are duties and taxes included in my EarthShip shipment?
Earthship shipping rates do not include duties and taxes, and shipments are sent as delivered duty unpaid (DDU).
How do I pay for my EarthShip shipment?
Earthship accepts PayPal, as well as all major credit and debit cards, including American Express, Visa, MasterCard, Discover and UnionPay, Zelle, Venmo
How do I use EarthShip ?
Create an account on EarthShip by clicking here After completing the account creation process, you must log in to your account, and then go to the shipping page to enter the details of your shipment that you want to send through us. After entering the details, you will be taken directly to the results page, through which you will choose what suits you from the shipping methods and the best prices After choosing the appropriate shipping method for you, you will be taken to the address entry page (sender and receiver) After entering the correct addresses, you will be taken to the page for entering your shipment details completely and in detail to ensure safe delivery of the shipment After completing the previous step, you will be taken to a page for a comprehensive review of what you have done previously and approval of some of our policies Finally, you will choose the appropriate payment method for you through the available safe means Congratulations, you have all completed the steps and obtained the label for your shipment. All you have to do is print the label and stick it on your shipment and deliver it to the nearest FEDEX office.

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