Refunds Policy

Last updated: July 6, 2026

This Site

EarthShip, LLC and its affiliates (individually and collectively, "we", "our", "us", or "EarthShip") designed and maintain www.earthshipments.net (the "Site") as a means of providing information regarding our company and the package forwarding, consolidation, and buy-for-me services that we sell or provide, and for allowing our customers to register for such services with us. As used on the Site, the terms "you" and "your" mean any person who views, accesses, uses, or obtains information from the Site or who obtains information by monitoring activity to and from the Site.

Acceptance of the Terms and Conditions

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our Site.

This Refunds Policy (the "Agreement") states the terms and conditions under which refunds, credits, and cancellations are handled for services purchased through the Site. This Site also contains various information in the form of reports, data, text and other materials about us, as well as third-party content that is licensed to us (collectively, the "Content"). By accessing and/or otherwise using this Site and its Content, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.

In addition to the foregoing, you agree that if you purchase any of EarthShip's services described on this Site — including a free US suite address, package consolidation, buy-for-me purchasing, or shipping to any of the 200+ countries we serve — you will be bound by the additional Terms of Service set forth on the Site. You will not be able to purchase such services unless and until you have agreed to be bound by those Terms of Service.

Shipping Charges & Carrier Fees

Once a shipment has been created, paid for, and handed off to a carrier for transit, the shipping charge itself is non-refundable. Live carrier rates are calculated at the time of checkout based on actual or dimensional weight, whichever is greater, and reflect the rate locked in with our carrier partners at that moment. If a package is lost or arrives damaged due to carrier mishandling, EarthShip will file a claim on your behalf and credit or refund the shipping charge once the claim is settled by the carrier.

Consolidation & Storage Fees

Consolidation combines multiple packages into a single shipment, saving customers up to 80% on international shipping compared to shipping each package separately. Consolidation service fees are charged once the consolidation has been completed and are non-refundable, since labor and repackaging have already occurred. The first 45 days of storage in your free US suite are provided at no cost; storage fees billed after this period are non-refundable once assessed, but can be avoided entirely by requesting your shipment before the free storage window closes.

Buy-For-Me Orders

For Buy-For-Me orders, EarthShip purchases items on your behalf from US retailers using the funds you provide. Once an order has been placed with the retailer, the purchase price and our service fee are non-refundable, as the funds have already left our hands and are subject to the retailer's own return policy. If a retailer cancels an order or is unable to fulfill it before shipment, the purchase price is refunded to your EarthShip wallet in full; the Buy-For-Me service fee is refunded at our discretion depending on work already performed.

Cancellations Before Fulfillment

You may cancel a shipment request or Buy-For-Me order at any time before it has been processed, packed, or purchased, and receive a full refund to your original payment method or EarthShip wallet balance. Once a package has been picked up by a carrier, consolidated, or a Buy-For-Me purchase has been placed with a retailer, the cancellation window has closed and the standard refund terms above apply.

Payment Methods & Processing

Refunds are issued using the same method used for the original payment where possible — Zain Cash, Zelle, or credit/debit card. Card refunds may take 5–10 business days to appear depending on your issuing bank; Zain Cash and Zelle refunds are typically processed within 1–3 business days. In some cases, at your request, a refund may instead be issued as wallet credit for faster access and use toward a future shipment.

Damaged, Lost, or Incorrect Shipments

If your package arrives damaged, is lost in transit, or does not match what was declared at checkout, please contact our support team within 15 days of the delivery date (or expected delivery date, for lost packages) with photos and your tracking number. We will investigate, file any necessary carrier claims, and issue a refund or credit for the affected shipment once the investigation is complete.

How to Request a Refund

To request a refund or dispute a charge, contact our support team with your order number, shipment tracking number, or Buy-For-Me order details. Our team typically responds within 24 hours and will guide you through the review process.

Changes to This Policy

We may update this Refunds Policy from time to time to reflect changes in our services or applicable law. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of the Site and our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Refunds Policy, please reach out to our support team — we're here to help across all 200+ countries we ship to.